April 26 2020
It’s been over a month since we made major changes to our business and how we operate due to Covid-19. Our main driver in this has been to always ensure the safety and good health of all our staff. Of secondary importance, we have also striven to continue to provide you with the great service and the fabulous products you would expect of us. This note is to give you an update with the steps we have taken.
Thankfully, as far as we know, no one in our warehouse operations team has been ill with the virus. We will continue with the strict safety procedures until further notice and ensure they are being stringently managed and adhered to.
The wearing of gloves and masks is compulsory, breaks are taken separately, standing 2 metres apart is ‘a must do’ and the team are navigating themselves around the building with great care and skill to maintain safe levels of separation. All common areas are washed down twice a day and hand sanitisers are well stocked.
Well before the crisis, we had invested hugely in our warehouse and in stock levels, and that investment is really paying off now, with enough space to operate safely, and without needing a constant flow of incoming delivery drivers.
All the government health warnings have been relayed to the teams, there are posters and reminders all over the place, and health and safety remains our Number 1 concern.
With health and safety measures in place, we have been able also to turn our attention to our business and to you, our customers. And we are pleased to announce that, due to the close attention to the safety measures above, we remain fully open for business.
Naturally due to these new guidelines, our time frames may fluctuate and be slightly longer than usual. However at present, shipping times are back to normal. You will be given an estimated delivery date at checkout so we can remain as transparent as possible with you when ordering. Thank you for being so patient with us at this time, and we want you to order with confidence and pride that our warehouse is working safely and securely.
The company, indeed the whole country, is being challenged in a way that no-one could have guessed. We are confident that with the goodwill, hard work and flexibility of our exceptionally talented and motivated team, and the safety measures we have introduced, we will come through this quickly, and we will be stronger and better than ever when we do.
Thank you for your continued support.